Thank you for shopping with USA Online Pharmacy. We strive to ensure that all of our customers are satisfied with their purchases. If you are not entirely happy with your order, please review our Refund Policy below to understand the conditions and procedures for refunds.
1. Prescription Medications
Due to the nature of prescription medications, we generally do not accept returns or issue refunds for these items unless required by law. If you have received an incorrect medication or your order is damaged, please contact our customer service team immediately for assistance.
2. Non-Prescription Products
For non-prescription products, you may be eligible for a refund if the product is unused, unopened, and returned within 6 days of receipt. To be eligible for a return and refund, the item must be in its original condition, and all packaging must be intact.
3. Defective or Damaged Products
If you receive a product that is defective or damaged upon arrival, please contact our customer service team within 6 days of receiving the product. We will arrange for a replacement or issue a full refund based on your preference.
4. Process for Refunds
To initiate a refund request, please follow these steps:
- Contact Us: Reach out to our customer service team via email at sales@usaonlinepharma.com. Please provide your order number and details of the issue.
- Return of Product (if applicable): If the item is eligible for a return, you will be provided with instructions on how to return the product. Return shipping costs may apply.
- Refund Issuance: Once we have received and inspected the returned product (if applicable), we will process your refund to the original payment method. Refund processing time may vary depending on your payment provider.
5. Non-Refundable Items
The following items are not eligible for a refund:
- Prescription medications that are dispensed correctly as per your prescription.
- Opened or used items that are not defective or damaged.
- Products marked as “final sale” or “non-returnable” at the time of purchase.
6. Shipping Fees
Shipping fees are non-refundable unless the return is due to a defect, damage, or error on our part. If you are returning an item for any other reason, you will be responsible for the return shipping costs.
7. Exchanges
If you wish to exchange a product for a different size, color, or type, please follow the same process as a return and place a new order for the replacement product. We do not offer direct exchanges, and you will need to initiate a refund for the original purchase.
8. Refund Timeframe
Refunds will be processed within 6 business days after we have received the returned item (if applicable). The exact timing of your refund may depend on your payment provider.
9. Changes to This Refund Policy
We reserve the right to update or change this Refund Policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.
10. Contact Us
If you have any questions regarding our Refund Policy or need assistance with a return or refund, please contact us at:
USA Online Pharmacy
Email: sales@usaonlinepharma.com